Terms of sale
This is an English translation of our Slovak terms of sale (Obchodné podmienky). The Slovak version is legally binding. If the two versions differ, the Slovak version prevails. This does not limit any rights you have as a consumer under mandatory law.
Terms for the sale of HexaForce Academy online courses.
Course sales have not launched yet. You won’t find prices or an order form on the site; the Academy is being prepared.
These terms take effect on the day sales launch. Until then, they’re here so you know in advance the rules the courses will be sold under.
1. The seller
The seller is SASORI s. r. o., with its registered office at P. O. Hviezdoslava 240/22, 960 01 Zvolen, Slovakia, Company ID (IČO) 54 316 677, Tax ID (DIČ) 2121629983. We are not registered for VAT.
The company is registered in the Commercial Register of the Banská Bystrica District Court, Section: Sro, Insert No.: 42758/S.
Contact: [email protected], +421 915 552 573.
Supervisory body (consumer protection): Slovak Trade Inspection (SOI), SOI Inspectorate for the Banská Bystrica Region, Dolná 46, 974 01 Banská Bystrica, Slovakia.
2. What we sell
Online courses: digital content supplied electronically. A course is not a physical good and is not delivered on a tangible medium. Each course consists of video lessons and accompanying materials as described for that course.
A course is not a healthcare service or individual coaching. It is educational content.
3. Ordering and concluding the contract
You submit your order through the order form. Before you send it, you see the price including taxes and the total amount. By submitting the order, you confirm that you have read these terms.
The contract is concluded when we confirm the order by email. The confirmation also includes the text of these terms on a durable medium.
4. Price and payment
Prices, including all taxes, are listed for each course. Payment is made via Stripe. Card details never pass through our website, and we do not store them.
Before sales launch, we will add details here on which specific payment methods will be available and how invoicing will work.
5. Delivery
You will receive access to the course by email immediately after your payment is credited, at the address you entered when ordering. Access has no time limit: you buy the course once and it stays yours. No monthly payments or renewals.
6. Withdrawal from the contract
As a consumer, you have the right to withdraw from the contract within 14 days without giving a reason.
For digital content, however, there is an important exception. If you have expressly requested access to the course before the 14-day period ends and have at the same time confirmed that you thereby lose the right of withdrawal, your right to withdraw ends once access is provided.
That is why, when you order, you will see two separate checkboxes: one to request immediate access and the other to acknowledge the loss of your right of withdrawal. If you do not check them, you will receive access only after the period has ended, and you will keep your right of withdrawal.
When you order, you will check two separate boxes:
- I have read the terms of sale and the privacy notice, and I agree to them.
- I request immediate access before the 14-day withdrawal period ends, and I acknowledge that I thereby lose my right of withdrawal.
If you do not check the second box, we will not give you access immediately; we will wait until the 14 days have passed. With every order, we also store the version of this text, so there is always evidence of exactly what you agreed to.
To withdraw, just write to [email protected]. We will refund you within 14 days, using the same payment method you paid with.
7. Complaints and defects
If a course doesn’t work as it should (it won’t play, a promised part is missing, access didn’t arrive), write to us. We will resolve your complaint within 30 days at the latest from the day you submit it.
How to make a complaint: send an email to [email protected]. Include your name, the email address you entered when ordering, the course name and what exactly isn’t working. If you can, attach a screenshot.
We will confirm by email that we have received your complaint. Within 30 days at the latest from the day you submitted your complaint, we will inform you by email of how it has been resolved. If we reject the complaint, we will tell you why in writing.
8. Dispute resolution
We try to settle disputes by agreement. If we cannot agree, you have the right to turn to an alternative dispute resolution (ADR) entity: the Slovak Trade Inspection.
Slovenská obchodná inšpekcia, ústredný inšpektorát
Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov
Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27, Slovakia (Slovak Trade Inspection, central inspectorate, Department of International Relations and Alternative Consumer Dispute Resolution; p. p. = P.O. Box)
[email protected] · form on soi.sk (in Slovak)
The procedure is free of charge for you.
9. Final provisions
This relationship is governed by the laws of the Slovak Republic. If any provision is invalid, the remaining provisions stay in effect.
These terms take effect on the day course sales are launched. Until then, they serve to inform you of the terms on which sales will take place.